Refund policy

Home Lane | Last updated: [17/10/26]

We want you to be happy with your purchase. This policy explains your options if you need to return an item, and how refunds work. Questions? Email shopifystoreaus@gmail.com.

1. Your consumer rights

Our goods come with guarantees that cannot be excluded under [the Australian Consumer Law / the New Zealand Consumer Guarantees Act]. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

2. Faulty, damaged or incorrect items

If your item arrives faulty, damaged, not as described, or is not what you ordered:

Email us at shopifystoreaus@gmail.com as soon as you can, ideally within [14] days of delivery
Include your order number and clear photos of the item and packaging
We will offer a replacement, repair or full refund, including the original shipping cost
We will cover the cost of returning the item, if a return is needed

3. Change-of-mind returns

We do not accept change of mind returns, exchanges or refunds if you change your mind, so please check sizes, colours and product details carefully before you order. This does not affect your rights under consumer law for faulty, damaged or incorrect items, which are covered in section 2.

4. Returns we do accept

We accept returns only for faulty, damaged, incorrect or not-as-described items (see section 2), or where consumer law requires us to. Please contact us before sending anything back.

5. How to return an item

Email shopifystoreaus@gmail.com with your order number and the reason for the return.
We will reply within [2] business days with approval and the return address.
Do not send items back without approval, as we may not be able to find them or process the refund.

6. Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within [5–10] business days. Your bank or card provider may take a few extra days to show the money.

7. Exchanges

We do not offer exchanges for change of mind. If your item is faulty, damaged or incorrect, we will replace it as set out in section 2.

8. Cancelling an order

Orders cannot be cancelled once they have been placed, including while they are being processed or are on their way to you, so please check your order carefully before you pay. Once your order has reached you, it can be returned only as set out in sections 2 and 4.

9. Late or missing refunds

If you have not received your refund after the time above, first check your bank account, then contact your card provider, then email us and we will look into it.