Shipping policy

Home Lane | Last updated: [17/10/26]

This policy explains how Home Lane https://homelane.store/ processes and delivers orders. If anything is unclear, email us at shopifystoreaus@gmail.com.

1. Where we ship

We ship to Australia / New Zealand .

2. Processing time

Orders are processed within 1–3 business days of payment. Orders placed on weekends or public holidays are processed the next business day. During sales or busy periods, processing can take a little longer, and we will let you know by email if so.

3. Delivery times

Delivery times start once your order has been processed. They are estimates, not guarantees, and can be affected by courier delays, weather and public holidays.

4. Multiple items and split deliveries

Items in the same order may ship separately, from different locations, and arrive on different days. You are only charged shipping once.

5. Address errors

Please check your delivery address carefully before you pay. We cannot change an address once an order has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we can resend it once you pay the new shipping cost.

6. Delayed, lost or missing parcels

If your order has not arrived within 10 business days of the estimated delivery window, email us with your order number. We will contact the courier, and if the parcel is confirmed lost, we will send a replacement or give you a full refund.

7. Damaged or incorrect items

If your order arrives damaged, faulty or not as ordered, email us within 14 days of delivery with your order number and a photo, and we will arrange a replacement or refund. This does not limit your rights under consumer law. See our Refund and Returns Policy for details.